1. Customer Care & Billing

PITC’s CC&B function has historically been one of the core functions of the organization, that is responsible for developing and maintainingthe Billing Application software. Billing application software is historically being used by all the DISCO’s in the country. This is a business critical application for the DISCO’s in order to ensure the timely and correct customer electricity billing. The function is maintaining the legacy application software as well as is in process of developing / implementing newly built online application software that will help DISCO users to have more grasp over their respective business processes.

The CC&B function is a major contributor of PITC’s core competence and is being led by the able leadership. The team is not only proficient but also enthusiasitic that ensures smooth functioning of the function.

The function is also developing and maintaining miscellaneous products / projects to serve its clientele mainly in power sector utilities. This section of function is capable of taking up any software development project to meet the ever changing requirements of the end-users not only in existing clients but also can apprise requirements of the potential clientage. The teams working with the function are true enablers of the organizational software development strength and have strength to divulge the projects to accomplishment.

2. Infrastructure / Software Deployment & Support (I&SDS)

I&SDS function is ensuring reliability, availability, and serviceability of the infrastructure being used by the project/operational teams of PITC. The responsibilities include hardware and allied services procurement, maintenance, processing control for managing disk and tape storage media, systems security, and access controls over networks and data. Among other things, ISDS is responsible for maintaining online access (security, performance, and availability) and capacity planning.

I&SDS is providing technical services, for all mission-critical platforms, inclusive of systems administration and network. The function is also managing all Data Center Operations and ensuring End-User Services. ISDS’s services include Infrastructure Technology Consulting across organizations other than PITC for standardizing hardware procurement help to maintaining the infrastructure.
Some of the technical Services being rendered by the function are infrastructure development, maintenance of the operating systems, as well as developing and implementing systems administration and systems management software for all mission-critical computer platforms. The professionals in this group are ultimately responsible for designing and implementing the heart and soul of organizational ICT infrastructure.

I&SDS' charter is to perform systems administration for organization's mission-critical (24x7) production servers and, when needed, development servers. Also oversees the corporate wide area network. The group provides a consistent, reliable environment, thus ensuring maximum server and network uptime in support of maximum application availability in an efficient and cost-effective manner.

3. Human Resource Department

HR (human resources) is an organization's department responsible for hiring, training and maintaining employees. These professionals create policies and ensure employees are satisfied with their job. In a small software company, HR plays a key role in the recruitment of highly qualified software professionals.

PITC HR function is responsible of hiring, training and maintaining employees and assists top executives to create organizational structure and policies, developing employee incentive and benefit plans and finding resources to attract employees to the organization.
HR plays a critical role in creating recruitment strategies to attract high-demand information technology professionals.